At Lutnod.com, your privacy is a priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services to book short-term rental properties in the London and major cities in Europe.
1. Who We Are
Lutnod.com is a platform dedicated to showcasing and facilitating short-term rental properties in the United Kingdom and European region. We act as an intermediary between property owners or managers and guests.
2. Information We Collect
When you use our services, we may collect the following types of personal data:
a. Booking & Contact Information
- Full name
- Email address
- Phone number
- Home address (if required for invoicing or contracts)
- Guest details (e.g., number of guests, names if applicable)
b. Payment Information
- Payment card details (processed securely through our third-party payment provider)
- Billing address
c. Property Use Data
- Check-in/check-out dates
- Rental preferences and requirements
- Communications with hosts or customer support
d. Technical Information
- IP address
- Browser type and device information
- Cookies and usage data (see Section 8)
3. How We Use Your Data
Your information is used for the following purposes:
- To process your booking and confirm reservations
- To communicate with you before, during, and after your stay
- To comply with legal and tax obligations (e.g., local guest registration laws)
- To improve our website and services
- To send relevant service communications or promotional offers (only with your consent)
4. Sharing Your Data
We only share your data in the following cases:
- With the property owner or manager to facilitate your stay
- With payment processors to handle transactions securely
- With local authorities, where legally required (e.g., guest registration or tourist tax reporting)
- With IT service providers helping us host or manage the site and email systems
We do not sell your data to third parties.
5. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contractual necessity: To fulfill your booking request
- Legal obligation: For compliance with local laws
- Legitimate interests: To improve our services and prevent fraud
- Consent: For marketing or optional communications
6. International Transfers
Your data may be processed or stored outside the EU (e.g., by cloud service providers). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or providers with GDPR-compliant frameworks.
7. Data Retention
We retain personal data:
- For up to 7 years for legal/accounting purposes
- Shorter for marketing data, based on your consent and activity
- You may request deletion sooner unless retention is legally required
8. Cookies & Tracking
We use cookies and similar technologies to:
- Ensure proper site functionality
- Analyze site traffic and user behavior
- Offer tailored promotions (if accepted)
You can control or disable cookies via your browser settings.
9. Your Rights
You have the following rights under GDPR and applicable privacy laws:
- Right to access your personal data
- Right to rectify inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to object or restrict processing
- Right to data portability
- Right to withdraw consent at any time
To exercise these rights, contact us at: privacy@lutnod.com
10. Data Security
We take technical and organizational measures to protect your data, including encryption, secure hosting, and strict access controls.